duty shopping at stuarts london

Enjoy a VAT-free shopping experience at Stuarts London.
If you are a customer residing in the European Union, Asia, Australia, UK VAT will not be applied to your order.

Once your purchase is complete, our system will automatically generate a VAT zero-rated invoice.

Important Customs & Duty Information

For customers residing in EU and Asia

Will I incur customs or import charges?

Customs duties or import taxes may be charged once your parcel reaches its destination country. These charges are the responsibility of the recipient and must be paid directly to the courier or local customs authority.

Unfortunately, we have no control over these fees and cannot advise on the cost, as customs policies and import duties vary from country to country.

To avoid unexpected charges, we recommend contacting your local customs office before placing your order.

Returns from Outside the EU

If you are returning an item from outside the European Union, please ensure the parcel is clearly marked as either:

  • "RETURNED GOODS:  GB MERCHANDISE FOR REFUND"
  • “RETURNED GOODS:  GB MERCHANDISE FOR EXCHANGE"

This should be clearly written on the outside of the package.

Please also inform your courier at the time of shipment so they can complete the correct customs documentation on your behalf. This helps prevent delays or additional charges when the parcel enters the UK.

Please note:

  • Returned parcels must reach our designated returns address
  • We are unable to cover any customs charges incurred if the correct return procedure is not followed

In Australia, items valued under AUD 1,000 are exempt from customs duties. However, if the item exceeds this value, applicable customs taxes will be incurred, and the customer will be responsible for any payments related to these charges.