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How do I return an item?

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy.

(Excluding delivery charges).

Please download a returns form from the link below.

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For your convenience our returns form includes some key points from our returns policy but not all, so please read the returns policy in full carefully on the website so you don't encounter any surprises, you are unaware of, when making a return.  


DOWNLOAD A RETURNS FORM - CLICK HERE


INTERNATIONAL CUSTOMERS PLEASE DOWNLOAD RETURNS FORM - CLICK HERE

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  • WHY NOT USE OUR SWAP IT SERVICE ?  FOR MORE DETAILSCLICK HERE > 

 

We request that unwanted goods must be returned back to us within a minimum of 14 days from receipt of the item(s). To exercise right to return when requesting a Refund / Exchange / E-voucher (credit note)  and in compliance of the long distant selling act a maximum of 30 days is given.

Faulty or damaged items can be returned within a minimum of 30 days. 


When returning items please ensure that you send back items the same way as you would expect to receive them.
 
Please make sure items are carefully wrapped, so that they complete the return journey in tact.
 
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We do not refund your delivery cost incurred to send back an item to us.

**PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ITEMS BEING RETURNED BACK TO US. PLEASE USE A COURIER OF YOUR OWN CHOICE, WE PROVIDE OPTIONS FOR DELIVERY METHODS TO RETURN ITEMS BACK TO US PURELY FOR YOUR CONVENIENCE - THIS SHOULD NOT BE TAKEN AS A GUARANTEE THAT WE ARE COVERING THE COST OF THE ITEM AND ACCEPTING LIABILITY FOR LOST / DAMAGED ARTICLES. 

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