Duty-Free Shopping at Stuarts London

Enjoy a VAT-free shopping experience at Stuarts London.

If you are a customer residing outside the UK, UK VAT will not be applied to your order. Once your purchase is complete, our system will automatically generate a VAT zero-rated invoice.

Important Customs & Duty Information

For customers outside the UK (including the EU, Asia & Australia)

Will I incur customs or import charges?

Customs duties or import taxes may be applied once your parcel reaches its destination country. These charges are set by local authorities and are the responsibility of the recipient.

Unfortunately, we have no control over these fees and cannot advise on exact costs, as customs policies and import duties vary by country.

To avoid unexpected charges, we recommend contacting your local customs office before placing your order.

Returns from Outside the European Union

If you are returning an item from outside the EU, please ensure the parcel is clearly marked on the outside of the package as one of the following:

“RETURNED GOODS: GB MERCHANDISE FOR REFUND”

or

“RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE”

Please also inform your courier at the time of shipment so they can complete the correct customs documentation on your behalf. This helps prevent delays or additional charges when the parcel enters the UK.

Please note:

• Returned parcels must reach our designated returns address
  
• We are unable to cover any customs charges incurred if the correct return procedure is not followed
  

Australia-Specific Information

Items valued under AUD $1,000 are generally exempt from customs duties in Australia.

If an item exceeds this value, applicable customs taxes may apply, and the customer will be responsible for any related charges.