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Who pays for return postage?

Return Costs

We do offer one free exchange for UK customers, simply contact us to arrange this. Alternatively, you are responsible for the cost of returning an item to us. If you are returning an item(s) for a refund that you originally qualified for a free delivery, we will MINUS a contribution for our Postage & Packaging cost charged at a standard £3.95.

In cases where the product is faulty due to manufacturing or any mistake made by us, let us know and we will arrange a free returns label after investigating it further. Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £3.95 only.

 

 

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International Customers:

You will be required to pay and organise your own method of getting the products back to us securely. We do not refund your cost of delivery.


In cases when requesting a refund, you may be charged a delivery contribution , this only applies to orders where we originally paid the courier and but gave you a  free delivery because you spent over the qualifying amount. However that 'Free Delivery' becomes void when requesting a refund. Charges deducted will be calculated on our cost as displayed on the delivery rates page for your country. Exchanges will be charged as per normal delivery rate and we are sorry we cannot offer free exchanges to international customers.


We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason, but no more than £9.95