It couldn’t be easier to return products to us for a refund or exchange. We have collaborated with our DHL to provide all of our customers around the world with the best possible service to send an item back to us for a refund or exchange. A tracked & signed for European Economy Select service that is available for use by customers outside Europe - priced at £31.95. To get started please read the returns instructions below using the details provided upon your Original Order and add this service your your basket
Tracked & Signed For 3-5 Days Express Returns service
Mail the parcel at your local DHL Office
Create your returns label and customs letter via our returns procedure & print off your label
Pay using credit or debit card, Amazon Pay or via PayPal
RETURNS INSTRUCTIONS
Once you have all of the information to hand please follow these three easy steps in order to complete your Return
1) Complete a returns form - Complete the returns form using your original Order Reference Number and order details. Click here to download
2) Email Customer services - Your orignal web ref:(WEB no. on invoice)and item(s) you wish to return atsales@stuartslondon.com
3) Pay for your returns label - Pay for your returns label using your credit/ debit card or via PayPal by adding this service to your basket and processing your payment via the checkout
Once we have received your order we will then process your return using the details provided within your order confirmation and email you your returns label and customs letter which must be attached to the outside of your package*
4) Return your item - Print your returns label and customers letter, attach it the the front of your parcel using the instructions provided. Once completed drop your parcel off to your local DHL Office
Once your parcel has been dropped off your item will take 2-5 working days to get back to us. You can keep an eye on the status of your parcel by using the tracking number provided once your receive your returns label. Once we have received your item(s) back we will than process a refund or exchange as per your instruction given on the returns form
Place your order before 3pm BST (Monday - Friday) for same day dispatch. Orders after 3pm BST and weekend orders will be dispatched the next working day.
Type
Price
Standard Delivery
£3.95
FREE When You Spend £75.00 or More
Tracked & Signed For Next Day Delivery Before 5PM
£4.95
FREE When You Spend £100.00 or More
Tracked & Signed For Next Day Delivery Before 1PM
£7.95
Saturday Special Delivery Before 5PM
£7.95
FREE When You Spend £150.00 or More
Saturday Special Delivery Before 1PM
£9.95
Sunday Special Delivery Before 5PM
£7.95
Name a Day Service - Tracked & Signed
£5.95
CLICK & COLLECT
Type
Price
Click & Collect In Store - Next Day
£0.00
*An Email Notification Will Be Sent To Inform You When Your Items Are Ready To Collect
VIP DELIVERY
Type
Price
Unlimited Next Day Delivery For 1 Year
£14.95
FREE Next Day Shipping For 1 Year - Buy Once Use All Year Around
INTERNATIONAL DELIVERY
We have recently improved our delivery services for our international customers by partnering with Global-E. For delivery rates to your country please click Here
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RETURNS & EXCHANGES
For information about free exchanges and about how to return your item please click here
All sensitive and personal data are encoded and can only be read on a secure server to ensure the online safety of our customers. Multiple security checks are also made on all transactions, to ensure the authenticity of all payments. We accept payments of: Paypal, Sage Pay, Mastercard, American Express, Amazon Pay, Visa and Maestro. If you have any queries regarding our payment and security, you can get in touch with our customer service team here
