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Returns Policy

The Following Items Can Not Be Returned:

  • Pierced Products  
  • Hosiery
  • Swimwear
  • Underwear
  • Cosmetic Products
  • Socks
  • Sunglasses
  • Headphones
  • Electrical Items (can not be exchanged or returned if the original packaging and plastic wrapping seals are broken.)
  • Brand: Bang & Olufsen Products - are all covered with a special company warranty on faulty items only.  We can not accept any items back from the brand the original packaging and plastic wrapping seals are broken.

We will not be held responsible for lost or damaged goods sent back by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery) Do not remove any original swing tags, labels or damage the packaging as this will void any rights to refund or exchange. Any items being returned internationally must be clearly marked on the customs form & outside of the packaging 'exchange' or 'return.' Any items of clothing returned with the smell of perfume or cologne will not be accepted. Sale goods must be returned within 14 days of receipt. Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your Stuarts London Account, if required we can refund back difference. We have the right to reduce prices or place items into promotional sale without any prior notice. Returns will not be accepted on worn or misused goods.

Online purchases can be dropped in store in Shepherds Bush for returns or exchanges, please retain your receipt and sales ID number. (All exchanges within 28 days only online or in store)

Returns Address: Doman House, 16 Doman Road, Yorktown Business Park, Camberley, GU15 3DF.