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Returns Policy

PLEASE NOTE THAT THE FOLLOWING ITEMS IN THE INTEREST OF HYGIENE CANNOT BE RETURNED. THIS APPLIES TO:

    PIERCED PRODUCTS
    HOSIERY
    SWIMWEAR
    UNDERWEAR
    COSMETIC PRODUCTS
    SUNGLASSES
    HEADPHONES

Electrical items, cannot be exchanged or returned if the original packaging and plastic wrapping seals are broken.

Bang & Olufsen Products - are all covered with a special company warranty on faulty items only.  


We will not be held responsible for lost or damaged goods sent back by you, please ensure that you use a reputable courier (i.e. Royal Mail Special Delivery)

 
DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE.

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on  the customs form & Outside of the package  " EXCHANGES" or "REFUND".


Any items of clothing returned with the smell of perfume or cologne will not be accepted.

 
Sale items are NOT refundable, and can only be exchanged for another product  or a credit-note as an e-voucher will be issued against the purchase.


Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your Stuarts London Account, if required we can refund back difference.

We have the right to reduce prices or place items into promotional sale without any prior notice.

Returns will not be accepted on worn or misused goods. All original labels must be in tact. Any items we receive without authorization form will be sent back at a cost to you.


Online purchases can be dropped instore in Shepherds Bush for Returns or exchanges, please retain your receipt and sales ID number. ( All exchanges within 28 days only online or in store)

Returns Address:

Doman House

16 Doman Road

Yorktown Business Park

Camberley 

GU15 3DF

Tel: 0203 905 5552

 

UK Customers:

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £3.95

(Only applies to orders where Stuarts London initially offered and paid for a Delivery Service and offered it for Free with the condition that you are keeping your purchase.)

If you are returning an item for an exchange we will cover the costs for sending the replacement item back to you Free of charge within the UK.

Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same item(s) multiple times.

 

International Customers:

*Please note: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning  your order the free shipping offer will become void and we have the right to deduct our initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £3.95 and International orders will be charged at the cost of service as per delivery rate for relevant country)

We are sorry that we cannot offer free exchanges to destinations outside the UK.

We do not reimburse the cost of you returning the item to us.

However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason and once we validate your claim. Any Delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

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