Free UK Exchange

Returns From The United States

How To Make A Return

STEP ONE: Complete returns form

  • Complete the returns form. This can be found on the reverse side of your invoice sheet within your delivery.

STEP TWO: Purchase your label

  • We have teamed up with DHL to ensure our customers have the best possible service and rates for a return or exchange with an express service at $39.95. Alternatively, you can use a courier of your choice. (Please note we do not hold any responsibility for lost, damaged or delayed items. We are also unable to track these items on your behalf)
  • Purchase your DHL label here.  Once purchased, please email us ( quoting the items you are returning with the five digit code in brackets on your invoice form. Example (49839). Please then allow at least 24 hours for your purchased label to be emailed to you. 

STEP THREE: Send us your item

  • Please send your item to: Doman House, 16 Doman Road, Yorktown Business Park, Camberley, GU15 3DF


Courier Rates

 CourierService OverviewPrice

DHL Express


  • Express 2-5 Days Returns service
  • Mail the parcel at your local DHL Office
  • Create your returns label and customs letter via our returns procedure & print off your label
  • Your return will be processed within 2 - 5 working days from sending
  • Pay using credit or debit card or via PayPal
  • You can purchase here



Help & Contact

If you are stuck or if you are unsure about our returns process then please click on the relevant help desk sections below.


If you are using the DHL service, once your parcel has been dropped off your item will take 1-3 days to get back to us. You can keep an eye on the status of your parcel by using the tracking number provided by DHL. Once we have received your item(s) we will than process a refund or exchange as per your instruction given on the returns form (reverse side of invoice within your delivery) Please also remember to email to let them know what products you are specifically returning.

Our office opening hours are - 9AM GMT - 17:00PM GMT Monday to Friday and 9AM GMT - 12:00 PM GMT on a Saturday - We aim to process all labels within 24 hours of receiving your label order confirmation. If you require any help or if you would like more information about this service do not hesitate to get in touch with us at