If you are stuck or if you are unsure about our returns process then please click on the relevant help desk sections below.
If you are using the DHL service, once your parcel has been dropped off your item will take 1-3 days to get back to us. You can keep an eye on the status of your parcel by using the tracking number provided by DHL. Once we have received your item(s) we will than process a refund or exchange as per your instruction given on the returns form (reverse side of invoice within your delivery) Please also remember to email firstname.lastname@example.org to let them know what products you are specifically returning.
Our office opening hours are - 9AM GMT - 17:00PM GMT Monday to Friday and 9AM GMT - 12:00 PM GMT on a Saturday - We aim to process all labels within 24 hours of receiving your label order confirmation. If you require any help or if you would like more information about this service do not hesitate to get in touch with us at email@example.com.