Complete the returns form. This can be found on the reverse side of your invoice sheet within your delivery.
STEP TWO: Purchase your label
We have teamed up with DHL to ensure our customers have the best possible service and rates for a return or exchange with an express service
Alternatively, you can use a courier of your choice. (Please note we do not hold any responsibility for lost, damaged or delayed items. We are also unable to track these items on your behalf)
Purchase your DHL label here. Once purchased, please email us (firstname.lastname@example.org) quoting the items you are returning with the five digit code in brackets on your invoice form. Example (49839). Please then allow at least 24 hours for your purchased label to be emailed to you.
STEP THREE: Send us your item
Please send your item to: Doman House, 16 Doman Road, Yorktown Business Park, Camberley, GU15 3DF
See below for information about our returns options from Australia
Express 3-5 Days Returns service
Mail the parcel at your local DHL Office
Create your returns label and customs letter via our returns procedure & print off your label