Please see below for details of our returns policy - and please remember not to remove any labels/barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the garment.
If your item is over the value of £100.00 we recommend that you use a Tracked and Signed for delivery service. For more information please contact our customer service team via email at sales@stuartslondon,com or by calling +44 (0) 203 905 5552
*Please Note that we accept no responsibility for any lost or damaged goods. This service has a sole purpose to provide our customers with a convenient option at a discounted price to return any goods back to us. Returns using our portal are insure up to the value of £50.00. All usual terms and conditions apply.
Any item(s) can be returned for an exchange, if it qualifies under the following terms:
- We request that unwanted goods must be returned back to us within a maximum of 30 days from receipt of the item(s). To exercise right to return when requesting a Refund / Exchange / E-voucher (credit note) and in compliance of the long distant selling act a maximum of 30 days is given. Items marked as Sale must be returned within 14 days of receipt to qualify for a refund.
- The item(s) must be unworn and in unsoiled condition, complete with all attached labels/tags/barcodes, the original packaging and the invoice enclosed from the original order.
- All items will be checked on receipt by our Returns department. Additional exceptions to the Returns Policy are: Underwear, Earrings & items sent back in an unsaleable condition including goods with a defined, strong odour such as strong cooking smells, smoke etc.
- We advise that ALL returned goods from within Germany should be sent using one of the services as highlighted above. If you choose you use a different courier please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier as Stuarts London cannot be held liable for any items lost or stolen in the post.