Free UK Exchange

Frequently Asked Questions

If you have a question in regards to returns then please refer to our FAQ's section below. If you are still unsure about  what to do next then please send our customer service team an email to and will will aim to answer your question within 3 working days.

How long do I have to return an item?

Is There A Charge To Make A Return?

Are there any products you do not accept back?

How do I request a Refund?

How do I request an exchange?

What do I do if my exchange item costs more than my return item?

How long will my exchange/refund take?

Do you charge a delivery fee on exchange orders?

What Happens If I qualified For Free Delivery With My Order?

How do I return the goods to you?

How do I return the goods to you if I have no access to a printer?

The item I wish to return is faulty, is the returns process different?