When you send your shoes back to our factory for repair, it isn't really a repair at all; it’s more of a total rebuild. We strip the shoes down and put them back onto their original last, thereby reshaping the upper back to how it was on the day they were first made.
The beauty of the Goodyear Welted shoe is that as you wear them, the leather insole shapes to your foot and when we repair them, we can leave the insole and just change the sole. This means that the shoe remains as comfortable as when you brought them back to us, even though the sole is as good as new. On other types of shoes the sole and the insole is the same thing, so when you replace the sole, you also lose that lovely leather insole that has shaped to your foot.
Once the new sole has been stitched on and trimmed around by hand, the shoe is then re-polished and re-laced before it is quality inspected and packaged back up to send to you.
It may not be cheap and it may take a while, but you end up with a pair of shoes that look and feel almost new.
In order to send your repairs to us please print of the PDF form from the link below
The cost of a full refurbishment is £95
It can take up to 10-12 weeks
Please note the following:
We only repair welted product
Your shoes can only be refurbished a maximum of 3 times
We are unable to repair any shoes that have been repaired by a third party
We can not repair any uppers, stitchings or linings
Repairs can only be accepted by us with a completed repair form that can be downloaded from the link above
Orders placed on working days before 3PM GMT will be dispatched the same day. Orders placed after 3PM GMT or on weekends will be dispatched the following working day.
For Full Information and any question you may have please click the Helpdesk Link Above.
Protx Security Statement
The protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
The transfer of the less sensitive transaction details from our site to protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.