It couldn’t be easier to return products to us for a refund or exchange. We have collaborated with our DHL to provide all of our customers in Europe with the best possible service to send an item back to us for a refund or exchange. A tracked & signed for European Road service that is available for use by customers in Belgium, France, Germany, Ireland, Luxembourg, Monaco and the Channel Islands - to get started please read the returns instructions below using the details provided upon your Original Order and add this service your your basket
STEP ONE: Complete returns form
Complete the returns form. This can be found on the reverse side of your invoice sheet within your delivery.
STEP TWO: Purchase your label
We have teamed up with DHL to ensure our customers have the best possible service and rates for a return or exchange with an express service
Alternatively, you can use a courier of your choice. (Please note we do not hold any responsibility for lost, damaged or delayed items. We are also unable to track these items on your behalf)
Purchase your DHL label here. Once purchased, please email us (firstname.lastname@example.org) quoting the items you are returning with the five digit code in brackets on your invoice form. Example (49839). Please then allow at least 24 hours for your purchased label to be emailed to you.
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Place your order before 3pm BST (Monday - Friday) for same day dispatch. Orders after 3pm BST and weekend orders will be dispatched the next working day.
|Standard Delivery||£3.95||FREE When You Spend £75.00 or More|
|Tracked & Signed For Next Day Delivery Before 5PM||£4.95||FREE When You Spend £100.00 or More|
|Tracked & Signed For Next Day Delivery Before 1PM||£7.95|
|Saturday Special Delivery Before 5PM||£7.95||FREE When You Spend £150.00 or More|
|Saturday Special Delivery Before 1PM||£9.95|
|Sunday Special Delivery Before 5PM||£7.95|
|Name a Day Service - Tracked & Signed||£5.95|
|Click & Collect In Store - Next Day||£0.00|
*An Email Notification Will Be Sent To Inform You When Your Items Are Ready To Collect
|Unlimited Next Day Delivery For 1 Year||£14.95||FREE Next Day Shipping For 1 Year - Buy Once Use All Year Around|
We have recently improved our delivery services for our international customers by partnering with Global-E. For delivery rates to your country please click Here
For information about free exchanges and about how to return your item please click here
All sensitive and personal data are encoded and can only be read on a secure server to ensure the online safety of our customers. Multiple security checks are also made on all transactions, to ensure the authenticity of all payments. We accept payments of: Paypal, Sage Pay, Mastercard, American Express, Amazon Pay, Visa and Maestro. If you have any queries regarding our payment and security, you can get in touch with our customer service team here