What Couriers do you use?
We use Royal Mail, FedEx, DHL and Sky Net. Delivery is dependent on the availability and we reserve the right to use third party courier in order to get your parcel to you on time.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
Do you deliver to my country?
We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on international orders. Some Countries are not listed on our site. Please call us on +44(0)203 905 5552 or email us at firstname.lastname@example.org so we can quote you the price of delivery to your country.
What happens with customs and import charges outside The UK?
Please note we are not able to devalue any invoices or mark as 'gift' in order to help you avoid your countries custom's and duty charges. Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, please check this ahead of your order to avoid surprises.
Why is my parcel delayed?
We are sorry to hear that your parcel may be delayed. The quickest way to solve this is to email us directly at email@example.com along with your order number. Please note, estimated delivery times do not include delays that may happen at customs.
Can you change your delivery address?
On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has been dispatched, then the delivery address can not be changed.
Can someone else sign for my parcel?
Royal Mail tracked and Special Delivery, FED EX, and DPD requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us. However once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure your select an address that you consider safe for delivery if you are unable to sign in person.
Please note: If you are using a work address to receive your parcel , this will be at your own risk. We will not be liable to deliver to a work address that may result in letting a front desk manager sign for your parcel. Please make sure your work address is secure before requesting this address for delivery.