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Customer Service Jobs In Camberley

Customer Service Coordinator Vacancy

We are hiring for a full-time Customer Service Coordinator! Seeking someone a highly motivated individual who is fiercely passionate and proactive to work underneath the Head Customer Services. With thousands of customers in more than 75 countries all over the world this role is the perfect opportunity for someone who is looking to grow their career in a fast paced environment.

Main Duties

You'll be part of our mission to be the best in customer service, you'll become a product expert - going above and beyond to help our customers, as well as feeding back useful product intelligence to the wider business. Working alongside the Customer Service Manager duties involve...

  • Order processing
  • Manage customer reviews on multiple platforms
  • Handling calls and customer queries
  • Working as part of a team
  • Building knowledge of each brand stocked
  • Handling Returns & Exchanges
  • Helping with picking orders and fulfilment
  • Handling complaints
  • Providing product knowledge

Skills & Attributes

Within this role you will be the the first line of support for our customers all over the world. To be successful in your application you must... 

  • You must be proficient on a PC
  • Have an excellent telephone manner
  • Have an excellent command of spoken and written English
  • Be able to work in a fast paced challenging environment
  • Be able to work in a team

Previous experience in fashion or in a similar environment would be an advantage.

What We Can Offer

  • Relaxed, creative office environment in Camberley, Surrey
  • 28 days holiday (including English bank holidays)
  • Generous staff discount
  • Free car park
  • Annual pay reviews depending upon performance and performance based incentives
  • Training and development opportunities
  • Regular staff lunches and social events

The offered salary for this role is between £18,000-£21,000 which will be dependant on previous experience and knowledge of managing and coordinating a successful website.

This is a permanent Full-Time position working 9AM-5PM Monday to Friday based at our head office based in Camberley.

If this is the role for you then you can apply for this vacancy my sending a copy of your CV and a cover letter to Our Careers Department quoting Job Ref:002 or by filling out the application form.

*The Deadline for all applications for this vacancy is 23:59 on the 20th of June 2017

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