Terms & Conditions

Disclaimer: 
StuartsLondon.com have the right to change prices and specifications without prior notice. Colours of products are as accurate as the website allows.
We thank all our suppliers for letting us use their images and Logo's on our website. All other images have been produced by Stuartslondon.com in house image studio.

How long does delivery take?

If you have purchased a Next Day Delivery please note this must be ordered before 4pm so we can dispatch your parcel the same day. If you are ordering after this time we will dispatch the following working day. (Mon-Fri)

Making an order on Saturday for Next-Day service, must be done before 12pm. Please read our full delivery options and returns policy via the Helpdesk Click Here

No Courier Service is available on Sunday or National holidays.

Returns & Exchanges

Any items of clothing returned with the smell of perfume or cologne will not be accepted. 

Sale items are NOT refundable, and can only be exchanged or a credit-note as an e-voucher will be issued against the purchase.

Please note that if any item is bought on the website and goes into sale within 5 days of purchase we will refund the difference by e-wallet in your Stuarts London Account. We have the right to reduce prices or place items in to promotional sale without any prior notice.

Products being returned  worn or misused goods will not be accepted. All original labels must be in tact. Any items we receive without authorisation & include a returns form.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on STUARTSLONDON. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Returns and exchanges can also be made at the Stuarts store in Shepherds Bush, please retain your receipt and sales ID number. ( All exchanges must be done within 28 days) - PLEASE NOTE THE STORE WILL ONLY BE ABLE TO PASS ON THE RETURN AND NOT BE ABLE TO ISSUE ANY REFUNDS ON SITE. THE WEB BUSINESS AND THE STORE ARE TWO SEPERATE BUSINESSES.

Branch Address:

35-37 Uxbridge Road,
Shepherds Bush,
London,
W12 8LH

Tel:
0208 735 1801  
+44 (0) 20 8749 4056  

You are responsible for the cost of returning an item back to us. If you are returning an item for a refund we will refund you MINUS a contribution for our Postage & Packaging cost charged at a standard £3.95 (Only applies to orders where we iniatlly offered a Free Delivery Service)

If you are returning an item for an exchange we will cover costs for sending the replacement item back to you Free of charge within the UK. We are sorry that we cannot offer free exchanges to destinations outside the UK. Free Exchanges within the UK will be offered within reason, 1st time exchange will not be charged, but we reserve the right to request a delivery fee if we need to exchange the same or multiple item(s) more than once.

We do not reimburse the cost of you returning the item to us. However in cases where the product is faulty due to manufacturing or any mistake made by us, we will refund you in full including any costs incurred to you within reason.

Protx/Sagepay Security Statement
The protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

Transaction Security
The transfer of the less sensitive transaction details from our site to protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Data Storage
All data stored on protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and Mastercard to ensure that their systems conform to the latest security standards.

Our Commitment to Privacy
StuartsLondon.com is totally committed to protecting the privacy and security of your personal information.

To accomplish this, we collect certain customer information that permits us to customize and enhance your on-line shopping experience and to communicate with you about our products, services, promotions and contests. We are committed to managing this information responsibly and ensuring that you are in control of your personal information and the communications you receive from us.

What This Policy Covers
This policy describes the customer information we collect and why; how we use this information and when we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. Please be aware that our site may contain links to other sites hosted by third parties.

StuartsLondon.com does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Collecting Information
Like many websites, StuartsLondon.com collects certain personally identifiable information when you sign in on our web sites, register for on-line shopping, place an order,  participate in a competion on, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address and phone number, We also keep a record of your product interests and purchases on-line and automatically receive and record information on our server logs from your browser (including your IP address, StuartsLondon.com cookie information, and the page you requested).

Using Information
StuartsLondon.com uses customer information for three general purposes: to customize the advertising and content you see on our sites; to fulfill your requests for certain products and services; and to contact you about new products or services, special events and promotions. We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. StuartsLondon.com normally will not link IP addresses to personally identifiable information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or Terms of Use or to protect our service, site, customers or others.